When you call us or fill out a form on our website, we collect your name, phone number, email address, and the address where you need service. We also ask for details about your slab leak or plumbing problem so we can help you faster.
Like most websites, we automatically collect some technical data when you visit. This includes your IP address, browser type, device type, and the pages you view on our site.
We use your contact information to schedule your slab leak repair, send you updates about your appointment, and follow up after the job is done. If you ask us a question, we use your details to answer it.
We also use website data to improve our site, understand which services people need most, and make our advertising more relevant to homeowners in Victoria and the surrounding areas.
Our website uses cookies and similar tracking tools to remember your preferences and see how you move through our pages. Cookies help us load the site faster on your next visit and show you content that matches your interests.
You can turn off cookies in your browser settings at any time. If you do, some parts of our website may not work as smoothly, but you can still call us to schedule service.
We use trusted third-party tools like Google Analytics to track website traffic and understand how visitors find us. These tools collect anonymous data such as page views, time on site, and general location.
We may also use third-party scheduling or communication tools to confirm appointments and send reminders. These providers only access the information needed to perform their service for us.
We do not sell your personal information. We share it only with our own team members and trusted service providers who help us run our business, such as scheduling software or payment processors.
We may disclose information if the law requires it, or if we need to protect the safety, rights, or property of SlabFix Repair, our customers, or the public.
We keep your contact and service records for as long as needed to complete your repair, honor any warranty, and meet our legal and accounting requirements. When that time is up, we securely delete or anonymize your information.
Website analytics data is kept for a shorter period, typically up to 26 months, so we can spot trends without storing your personal details longer than necessary.
We protect your information with reasonable administrative, technical, and physical safeguards. This includes secure servers, restricted access for our team, and encrypted connections where appropriate.
No method of transmission over the internet is 100% secure, but we work hard to keep your data safe and review our practices regularly.
You can ask us to see, correct, or delete the personal information we hold about you. You can also opt out of marketing messages at any time by telling us on the phone or clicking the unsubscribe link in an email.
If you live in Texas, you may have additional rights under state law. Just reach out and we will help you with your request.
Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to check back occasionally so you always know how we handle your information.
If you have questions about this Privacy Policy or how we handle your data, call us at (831) 573-30144 or send us a message through our website. We are happy to help.